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We're here to answer your questions and help you make the most of your mentorship journey

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Business Hours
Monday - Friday9:00 AM - 6:00 PM
Saturday10:00 AM - 4:00 PM
SundayClosed

* All times are in Indian Standard Time (IST)

Frequently Asked Questions

Find quick answers to common questions

Q:What does mentorship entail?

Mentorship is a working relationship where an experienced person mentors, advises, and counsels an inexperienced one in personal or professional growth.

Q:What are the 7 roles of a mentor?

The seven roles are: advisor, coach, counselor, role model, connector, challenger, and supporter.

Q:What are the 3 C's of mentorship?

These 3 C's are Connect, Coach, and Care, representing advice, developing skills, and care.

Q:How do I book a mentorship session?

Browse our mentors, select one that matches your needs, choose a time slot, and complete the booking. You'll receive a confirmation email with video call details.

Q:What if I need to cancel or reschedule?

You can cancel or reschedule up to 24 hours before the session. Go to your dashboard, find the appointment, and click 'Cancel' or 'Reschedule'. Full credit refund is provided.

Q:How do credits work?

Purchase credit packages from our pricing page. Each session costs 1-3 credits depending on duration (15min = 1 credit, 30min = 2 credits, 60min = 3 credits). Credits never expire.

Q:How do I become a mentor?

Click 'Become a Mentor', fill out the application with your expertise and credentials, and our team will review it within 2-3 business days. Once approved, you can start accepting sessions.

Q:What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and international payment methods through our secure Stripe integration.

Q:Is my personal information secure?

Yes! We use industry-standard encryption and comply with data protection regulations. Your information is never shared with third parties without your consent.

Q:How do video calls work?

Before your session, you'll receive a video call link. Click it at the scheduled time to join. No downloads needed - it works directly in your browser.

Q:What makes UPMentorsX different from other platforms?

We offer verified mentors with proven industry experience, flexible scheduling, affordable pricing, and personalized 1-on-1 sessions. Plus, our credits never expire, giving you complete flexibility.

Still Have Questions?

Our support team is available 24/7 to assist you. We typically respond within 2 hours during business hours.